Terms and Conditions

By booking an appointment you agree to the following terms and conditions:

Please give at least 12 hours’ notice if you need to cancel or reschedule your appointment, otherwise you may be charged the full appointment fee. Please be aware that it is not possible to invoice health insurance providers for this charge.

Your data may be shared with third parties for the purpose of contacting you to request feedback and/or reviews.

Self-funding patients are required to make payment within 7days of receiving our invoice.

If you are claiming through health insurance, we’re able to invoice BUPA and AXAPPP directly, on your behalf, subject to you having their authorisation. Simply provide your membership number and authorisation code to the practitioner at your first appointment. Please be aware that health insurance providers will not cover more than one appointment on any one day.

Please be aware that we’re unable to invoice BUPA or AXAPPP directly if your membership and authorisation numbers are provided after the treatment date.

Payment for the cost of treatment remains your responsibility and you will be asked to pay for any invoices that, for any reason, remain unpaid by your health insurer for more than 30 days.

Please ask your health insurer, prior to treatment, how many treatments you’re allowed and if an excess applies to your policy. An excess is the amount your health insurer asks you to contribute towards the cost of treatment per policy year. Where an excess applies, you will be asked to pay this directly to Ludgate Clinic.

If you are claiming through a health insurance provider other than BUPA and AXAPPP, you will need to pay for the treatment yourself, we will then provide you with a receipt in order for you to claim back the cost.

Invoices outstanding for more than 30 days may be sent to debt recovery.